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Shopping Terms and Conditions

Updated September, 2020

By viewing the web site the visitor agrees to the On-Line Terms and Conditions contained within this document.



This site and all of the information it contains, including information which may be related to products and/or services is provided solely for informational purposes. All information contained in this site is provided “as is”, without warranty of any kind and does not represent a warranty of any kind, either expressed or implied. Implied warranties, as referred to in this section includes, without limitation, all implied warranties of merchantability, fitness for a particular purpose and non-infringement, all of which are hereby expressly disclaimed.



Under no circumstances will be liable to any person or business entity for any direct, indirect, special, incidental, consequential, or other damages based on any use of this site or any other web-site to which this site is linked, including, without limitation, any lost profits, business interruption, or loss of programs or information, even if has been specifically advised of the possibility of such damages.



Except as expressly provided herein, you may not copy, reproduce, distribute, display, perform, modify, create derivative works, transmit, or in any way exploit any part of this site. Except as may be specifically granted to you by in a separate instrument, you may only download material from this site for your own personal, non-commercial use as follows: you may make one machine readable copy and/or one print copy that is limited to occasional articles of personal interest only.


The On-Line Terms and Conditions below shall apply to all transactions made through this website regardless of which of the following situations applies. Usage of this website constitutes acceptance of these On-Line Terms and Conditions.



If the Customer does not have a written agreement with then the terms of the standard invoice shall be controlling. Because of the nature of information systems, the pricing information contained in the order processing system is considered definitive and will be used for pricing and invoicing your orders. The pricing information on this site has been provided solely for your information and convenience. Please note that the pricing information shown may be further subject to taxes and other charges as well as discounts.



If the Customer (or Customer’s group purchasing organisation) has a written agreement with, then the specific terms and pricing of such written agreement will be controlling. In some limited circumstances, there may be a difference among the pricing information provided on-line at this site and the pricing information contained in such written agreements. It is Customer’s responsibility to comply with all such agreements.



Despatch refers to when your order leaves our warehouse.
Orders are not despatched over the weekend or on NSW public holidays.


We want you to have your items as soon as possible, so we try to despatch orders within 3 working days of receiving payment of your order. If you need your order urgently please select express shipping as these orders do take priority over regular orders.


During major promotional events and special occasions (such as Christmas and sales) please allow an additional 1-2 business days for your delivery to arrive.



All home delivery orders require a signature upon delivery. If there’s no one at home to sign for the parcel, a card will be left with instructions on how to collect from your nearest Australia Post office outlet.


If you wish for Australia Post to leave your parcel in a safe please put this in the comments section at checkout.


By selecting “Authority to Leave or Safe Drop” you hereby authorise to arrange for your parcel to be delivered to and left at your nominated shipping address without requiring you to sign for the delivery. Please note requesting for your parcel to be left in a specific spot upon delivery is a merely a request and not a guarantee if the post man feels it is not safe or shielded by the weather conditions. ANNA WANG Pty Ltd will not replace or refund items which you do not receive if delivered without a signature.





Once your order is dispatched, we hand your parcel over to Australia Post for delivery. Please note that delivery times listed are only estimations.


Standard Shipping Charges $10.95 Usually 1-3 business days to major cities, 4-10 business days elsewhere once dispatched. Please allow extra time to WA and Regional.


Express Shipping Charges $16.95 Usually 1-2 business days to most major cities, except Perth please allow 2-3 business days. Regional Australia does takes a little longer, 3-6 business days once dispatched.


Please keep in mind, that at times there may be a unusual delay in delivery by Australia Post, which is out of our control.


All orders have a tracking number and can be tracked online at



For detailed import conditions for all goods coming into your country please check with your border services/government agency before ordering. Each countries Customs is different and ANNA WANG Pty Ltd, will not accept and/or assume no liability whatsoever. Import conditions can change regularly, so make sure you check the conditions for your country each time you order.


Parcels are randomly detained for inspection of the contents, to check paperwork, or to calculate the Custom Duties and/or Taxes payable. You agree that you are liable to pay any such applicable duties and/or taxes to the relevant authority. ANNA WANG Pty Ltd are not liable for any extra expense you may incur from your obligation to pay taxes to the concerning authority.


All international orders have a tracking number and can be tracked online at



Please email us at [email protected] if you wish to return an item.


Include a copy of your invoice with the items being returned.
If you require an exchange, please be sure to provide a full description of the requested item, including product name, size and color.


Please note that postage charges for returning items for refund or exchange are to be paid by the customer.


The cost of shipping exchanged items back to the customer will be paid for by the customer also.


We will accept returns for 7 days from original date of dispatch.
If you would like a refund on goods due to change of mind or incorrect purchase we will deduct a 20% re-stock administration fee of the total plus any processing charges incurred. Please note shipping costs are not eligible for refund.


We recommend that returns be sent using a registered mail service as we cannot accept responsibility for items lost in transit. Please take the time to return goods in original condition! Please understand that handmade items are unable to be returned due to being made to order.


Please do not hesitate to contact our Customer Service team should you have any questions or concerns on [email protected].